COMMON PAIN POINTS
Here are some examples of common pain points experienced by companies associated with the provision of compliant MHE training:
Induction Training – Specific to equipment
• No one available to deliver training when it is needed after a person has been employed but before they are authorized to use it.
• No one with the skills or knowledge to deliver the required training.
• No System in place to assist with the delivery of training and record keeping.
• No policy in place requiring induction training.
• No history of providing training at that company or site.
• No controls on content of training for consistency.
• Difficulties getting groups together to do face to face training because:
a) Workers start and finish at different times
b) Less staff doing more tasks
c) One or two persons can be covered but not groups of
d) Advance booking may coincide with significant events, such as high absenteeism – Large orders received or production issues
e) Overtime costs if training delivered outside of normal work hours
• If different trainers deliver training you can get different outcomes if they don’t use the same training materials.
• Supervisors are often ok with doing practical training but usually not keen to do theory training or assessment.
• Only using in-house staff to delivery training can tend to reinforce any bad habits that exist and not challenge the culture on site.
• 3rd party training not cost effective to deliver induction training for small numbers.
• Some staff miss out on group training because of sick-days, RDO’s, annual leave or work tasks requiring action on day of training.
• Group training can be too slow for some staff and too fast for others.
• Records of training often misplaced or put into the wrong file or not linked to each individuals file.
• Records of training not readily available to management for review or able to use in future planning
• Both theory and practical verification of competence is required to be done on a regular basis. Regulators recommend at least every 2 years.
• All sorts of things can change over time.
- Legislative requirement with licensing
- Company or site procedures
- Regulator guidance material
• Everytime new of different MHE equipment is introduced on-site, a practical verification of competence is required to be done by everyone who will be authorised to use that equipment.